私隱政策
Mass Pingan Travel Limited / Pingan Travel（「Pingan Travel」、「我們」、「我們 的」）尊重及致力保障你的個人私隱資料，並遵守適用法律下的私隱資料保障原則及規條。
當你使用本網站 www.masspatravel.com 及／或 Pingan Travel 應用程式（合稱為「Pingan Travel 平台」）以及 Pingan Travel 或第三方營運者通過 Pingan Travel平台（「營運者」）提供的服務（「服務」）時，我們可能按本私隱政策收集，處理，使用和披露你的資料。本私隱政策中使用的「你」 及「你的」包括瀏覽 Pingan Travel 平台或使用服務的任何人士。
本私隱政策規定了 Pingan Travel 蒐集，處理，使用及／或披露你在瀏覽 Pingan Travel 平台及／或使用服務時獲取的資料的依據和條款。這些資料可能包括連結至或與特定個人相關的個人資料，如姓名、住址、電話號碼、電郵地址、旅行證件資料、車輛租賃資料、保險資料、年齡、出生日期或任何你按要求通過 Pingan Travel 平台提供的資料（「個人資料」）。
請仔細閱讀本私隱政策。 造訪 Pingan Travel 平台，即表示你同意本私隱政策的個人資料的收集，處理，使用和披露。
條款範圍
Pingan Travel 有權更新、修訂或修正本《私隱保護政策》的條款或任何部分，且無須發出事前通知，若你繼續存取 Pingan Travel 平台或使用服務，即表示你接受更新、修訂或修正的《私隱保護政策》。若你不同意本
《私隱保護政策》的所有條款與條件，及／或日後更新、修訂或修正的內容，你必須停止存取或以其他方式使用 Pingan Travel 平台及服務。
因此，若你希望存取和檢視現行版本的《私隱保護政策》，請繼續閱讀此網頁。
資訊蒐集
當你使用 Pingan Travel 平台時，我們可能蒐集你提供給我們的你個人相關資料，以及你如何使用 Pingan Travel 平台的資訊，包括你何時開設使用者帳戶（下稱「使用者帳戶」）、造訪 Pingan Travel 平台，或預約任何想要的服務或使用服務。

用戶是按自願性質向 Pingan Travel 提供個人資料的。但是，如果你選擇不向我們提供你的個人資料，我們可能無法為你提供某些服務。例如，如果我們不蒐集你的姓名和聯絡資料，我們將無法開通你的用戶帳戶或為你完成預約、租賃及／或預訂。
1） 開設你的使用者帳戶
當你在 Pingan Travel 平台開設一個使用者帳戶，或修訂你使用者帳戶的任何資訊，我們都可能蒐集你的個人資料，例如你的姓名、電子郵件地址、使用者名稱、密碼及電話號碼。
2） 前往 Pingan Travel 平台預約、租賃及／或預訂服務或使用服務
當你造訪 Pingan Travel 平台（即使你尚未註冊用戶帳戶或登錄），並預約、租賃及／或預訂任何想要的服務或使用服務時，我們可能蒐集和處理某些資訊（可能包含你的個人資料，或可能包含非個人識別資料但會連結到你的個人資料），包括但不限於以下載明者：
（a）你與我們之間以及你與其他營運者之間的通訊內容（不論是透過電子郵件、即時通訊、私人通訊或其他方式）；
（b） 為履行你與我們或營運者的預約、租賃及／或預訂所需的資料
（包括但不限於旅行證件資料、車輛租賃資料、保險資料、年齡及出生日期）；
（c） 你使用 Pingan Travel 平台的細節（包括流量資料、位址資料及使用者使用的時間長短）；
（d） 對於 Pingan Travel 進行的服務相關調查以及 Pingan Travel 刊行、流通和散佈的通訊，你給予的意見和回覆；
（e）本公司的伺服器或本公司的第三方服務提供者的伺服器在你使用或存取 Pingan Travel 平台時自動蒐集和儲存的資訊（包括使用者帳戶的登入名稱及密碼、你電腦的網際網路協定（IP）位址、瀏覽器類型、瀏覽器資訊、裝置資料（包括裝置的獨特標識符）、造訪的頁面、之前或之後造訪的網站）。
（f）您向 Pingan Travel AI Tools 提供的輸入或反饋中提交的資料，包括用戶輸入（定義見 Pingan Travel AI Tools 的條款及細則）；有關更多資

料，請參閱下文「Pingan Travel AI Tools」一節。
3）當你使用流動裝置瀏覽 Pingan Travel 平台時，我們可能會如上所述蒐集有關你和你的流動裝置的資料。如果你同意並設置了流動裝置向我們發送這些資料或把包含位置資料的照片上傳到 Pingan Travel 平台，我們蒐集的資料則可以包括你的位置資料。這些位置資料將按本私隱政策中所述的方式和目的使用。例如，我們可能會在你旅行期間使用你的位置建議附近的服務或為你提供個性化內容。你可以隨時更改流動裝置的私隱設置，以停用分享位置資料的功能。但請注意，如果你關閉這些位置共享功能，Pingan Travel 平台的某些功能可能會受到影響。如果你對流動裝置的私隱設置有任何疑問，我們建議你與電訊服務提供商或流動裝置製造商聯繫。
如果你通過 Pingan Travel 平台為其他人預約、租賃及／或預訂產品或服務，我們可能會要求你提供有關該人的個人資料。在向 Pingan Travel 提供此人的個人資料前，你必須事先取得此人的同意，並確保他們了解，明白並接受本私隱政策。
Pingan Travel AI Tools
當您使用「Pingasn Travel AI Tools」時，即我們作為服務的一部分提供的人工智能服務及功能，包括我們的試驗性生成式人工智能聊天機器人
K.Ai，本節內容適用。
在使用或存取 Pingan Travel AI Tools 時，請勿提供任何個人資料或保密資料。
透過使用 Pingan Travel AI Tools，您承認並同意以下事項：(a)並非由我們擁有或控制的第三方人工智能產品為 Pingasn Travel AI Tools 提供支持，其中包括 Open AI, LLC 提供的產品，及 Pingan Travel AI Tools 的使用將受 Open AI 的條款及細則以及使用政策規管；(b)您所提供與 Pingan Travel AI Tools 的使用有關的任何資料，亦可能會被該人工智能技術的任何第三方提供商（包括 OpenAI）根據其私隱政策及其他相關政策收集及處理；及(c)您將受 Pingan Travel AI Tools 的條款及細則約束。我們或會將您向我們提供的資料用於完善 Pingan Travel AI Tools。
資訊儲存

我們從你收集的個人資料及其他資料可能會被移轉到本公司的伺服器或本公司的第三方服務提供者的伺服器，並由本公司的伺服器或本公司的第三方服務提供者的伺服器處理和儲存。 我們將為符合本《私隱保護政策》中描述的任何目的；或任何（i）為提供服務所需的合同要求，以及
法律，稅務或會計要求而言必需的時限內，保留你的個人資料。
當我們不再需要處理你的個人資料時，我們將刪除或把資料匿名化處 理。如我們無法刪除或匿名化你的資料（例如因為你的個人資料已存儲在備份檔案中），我們將安全地存儲你的個人資料。
如果我們打算把資料作任何分析用途或趨勢分析，我們將盡力把你的資料匿名化或並集有關資料。
Pingan Travel 將盡合理的努力，維持適當的實體、電子和組織程序，以確保你的個人資料及其他資料受到安全的處理，且符合本《私隱保護政策》，本公司也會防止此等資料不受到未經授權的存取，或未經授權的更改、披露或破壞。
我們收到你的資料後，會使用嚴格的程序及安全功能，努力防止他人未經授權的存取。但 Pingan Travel 未聲明、保證或承諾你提供給我們的個人資料隨時都會是安全的，且如果 Pingan Travel 已履行其義務，對於你因為你個人資料受到未經授權的存取或使用而遭受或產生的任何損失、損害、成本及費用，Pingan Travel 在任何情況下均不須負任何責任。
我們或我們選擇的第三方付費處理服務提供者執行的所有付費交易，都會使用線上加密技術來加密。你必須負責對你選擇的密碼保密，不將你的密碼告知任何第三方。
資訊使用
為履行合同並為你提供服務，我們會處理必需蒐集的個人資料。此外，我們亦會按我們的合法權益蒐集你的其他個人資料作提升服務和直接營銷之用。
例如，當你使用 Pingan Travel 平台或購買服務時，Pingan Travel 會蒐集你的資料及其他資料，並使用這些資料來開通你的使用者帳戶、履行你的服務預約、租賃及／或預訂、為你提供服務、持續改進 Pingan Travel平台和服務，並為服務相關事宜與你聯絡。

我們使用你的個人資料或其他資料，目的是要達到更快速的購買請求、提供更妥善的顧客支援服務，並即時通知新服務及特別方案。
我們也可能不定時使用你的個人資料來聯絡你，邀請你提供你使用 Pingan Travel 平台後的意見，以協助我們改進 Pingan Travel 平台，或者如果你曾表示你同意收到特別優惠方案或促銷訊息，我們也可能對你提供此等訊息。如果你不希望收到特別優惠方案或促銷的通知，你可透過這些通知上的超鏈結回覆我們，告知我們你不想再收到這些通知。
資訊披露
我們可能不定時將你的個人資料及其他資訊分享和披露給第三方，其中某些第三方可能位在你的國家以外的地方。我們會進行此等分享和披露的情況包括以下所述者，但不限於以下情況：
1） 為了成功完成你的預約、租賃及／或預訂，或以其他方式實行我們的《使用條款》, 我們可能會與來自你居住地或你居住地以外的營運 者、提供商品和服務或代表我們行事的第三方營運者（包括但不限於旅行團營運者、活動供應商、餐廳、商舖、交通公司、鐵路公司、遊輪公司、主題樂園、電訊網絡營運商、酒店、租車公司、保險公司等）共享您的資訊。
2） 如果你是網站的訪客，我們可能分享給你預約、租賃及／或預訂或計劃預約、租賃及／或預訂服務的相關營運者；
3） 如果你是其他營運者，我們可能分享給與你提供的服務有關的訪客；
4） 分享給我們聘僱來代表我們執行某些服務的第三方服務提供者（包括 Google Analytics） ，例如網路主機管理、資料分析、行銷、市場研究，以及為你提供的其他顧客服務；
5） 任何可適用的法律、法院命令或政府機關要求披露資料；
6） 在企業交易的情況，如果本公司進行出售、合併、被收購或其他企業重整或重組，你的個人資料可能被披露、分享或移轉給具有控制權的法律實體，或其授權來執行本公司業務的第三方；
7） 為了保護客路的權利和財產，提供給我們的顧問、代理人或其他相

關人士；
8） 在任何其他情況，提供給你事前以書面同意的任何第三方。
我們亦可能與相關第三方（包括我們的廣告商）共享並集或匿名資料。這些資料不包含任何個人資料，亦不能識別你的個人身份。但是在某些情況下，這些第三方可能已擁有有關你的資料或從其他來源取得你的資料。當他們將這些資料與我們的並集資料結合起來時，他們可能能夠識別你的個人身份。
為了上述目的，你的個人資料可能會在你的國家以外和歐盟以外轉移。如果轉移發生在沒有提供足夠保障程度的國家，Pingan Travel 將採取合理措施確保已提供適當的保障。此類保障措施包括但不限於（i）歐盟委員會的標準合同條款; （ii）歐盟—美國和瑞士—美國的私隱盾；及／或
任何其他適當的跨境轉移機制。
Pingan Travel 平台可能出現一些鏈結，這些鏈結可能造成你離開 Pingan Travel 平台，及／或被帶往其他第三方網站。你應注意，你提供給這些第三方網站的任何個人資料並不受本《私隱保護政策》所規範，因此對於你因提供或讓此等第三方網站可取得個人資料或其他資料而遭受或發生的任何損失、損害、成本或費用，Pingan Travel 不負任何責任。
Cookies
Cookies 在本網站廣泛使用以使網站運行或更有效地運行。當你瀏覽我們的網站時，我們會收集你的瀏覽器通過 cookies 傳輸給我們的一些個人資料，讓你可以瀏覽 Pingan Travel 平台並幫助我們為你創建更好的用戶體驗。你可以在我們的 Cookies 政策中找到有關我們使用的 cookies和類似技術的更多詳細資料。
你的權利
你可以隨時在「Pingan Travel 平台」通過「我的帳戶」查閱、更正或刪除你的個人資料。或者，您可以通過電子郵件 info@masspatravel.com發送資料查閱，更正或刪除的要求。
*如果適用的法律強制要求，你也可以通過電子郵件向 info@masspatravel.com發送要求或反對，要求限制處理你的個人資料或反對處理有關資料。你也可以通過電子郵件向 info@masspatravel.com 發送要求，索取我們所持有有關你的

資料的副本。
*如果你對個人資料的處理有任何投訴，請通過以下的聯繫方式與我們聯繫。
在根據要求處理或更改個人資料時，我們有權查核要求提出者之身份，以核實他/她是確實有權作出處理或更改個人資料的本人。
歐盟通用資料保護規例
為了歐洲通用資料保護條例的目的，Klook Travel Technology Limited 已指定 Klook Travel Technology BV（Netherlands）為其在歐盟的代表。如果你在歐盟範圍內，你有權向適當的資料保障機構提出投訴。
了解更多
如你對於私隱政策有任何疑問，請透過 info@masspatravel.com 與我們聯繫。
最後更新日期：2024 年 7 月 4 日。

Privacy Policy
Klook Travel Technology Limited ('Klook', 'we', 'us', 'our') are committed to protecting and respecting your personal data privacy and complying with data protection principles and provisions under applicable laws.
We may collect, process, use and disclose your information when you use this website www.klook.com and/or the Klook App (together, 'Klook Platform') and the services offered by Klook or the third party operators (the 'Operators') through Klook Platform (the 'Services') as described in this Privacy Policy. 'You' and 'your' when used in this Privacy Policy includes any person who accesses Klook Platform or use the Services.
This Privacy Policy sets out the basis and terms upon which Klook collects, processes, uses and/or discloses your information that is obtained from you when you access Klook Platform and/or use the Services. Such information may include personal information relating to or linked to a specific individual such as name, residential address, telephone number, email address, travel document information, vehicle rental information, insurance information, age, date of birth, or any such information we have requested and you have provided through Klook Platform ('Personal Information').
Please read this Privacy Policy carefully. By visiting Klook Platform, you are consenting to the collection, processing, usage and disclosure of your Personal Information as set out in this Privacy Policy.
Scope of Terms
• Klook reserves the right to update, amend or modify the terms of this Privacy Policy or any part of it without prior notice, and your continued access of Klook Platform or use of the Services signifies your acceptance of the updated, amended or modified Privacy Policy, unless if the changes reduce your rights in which case we will ask for your consent. If you do not agree to all the terms and conditions in this Privacy Policy and/or any subsequent updates, amendments or modifications thereto, you must stop accessing or otherwise using Klook Platform and the Services.
• Accordingly, please visit this page if you wish to access and view the current version of this Privacy Policy.
Collection of Information
We may collect Personal Information about you that you provide to us while using Klook Platform and information about how you use Klook Platform including when you open your user account ('User Account'), visit Klook Platform or make reservations, rentals and/or bookings for any intended Services or using the Services. Providing your Personal Information to Klook is always on a voluntary basis. However, we might not be able to provide you with certain Services if you choose not to give us your Personal Information. For example, we cannot open your user account or make reservations, rentals and/or bookings for you if we do not collect your name and contact details.
1) Opening Your User Account
When you open with us a User Account or amend any information of your User Account, we may collect your Personal Information, such as your name, email address, username, password and telephone number.
2) Visit Klook Platform, Making Reservations, Rentals, and/or Bookings for the Services or Using the Services:
When you visit Klook Platform (even you have not registered an User Account or logged in), make reservations, rentals, and/or bookings for any intended Services or use the Services, we may collect and process certain information (which may contain your Personal Information or may contain non-personally identifiable information but nevertheless linked to your Personal Information) including but not limited to those set out below:
(a) Copies of correspondence (whether by e-mail, instant or personal messaging or otherwise) between you and us, and between you and the Operators;
(b) Information necessary to fulfil your reservations, rentals, and/or bookings with us and our Operators (including but not limited to travel document information, vehicle rental information, insurance information, age, and date of birth);
(c) Details of your usage of Klook Platform (including traffic data, location data and length of user sessions);
(d) Feedback on and responses to surveys conducted by Klook relating to the Services and newsletters which may be published, circulated or distributed by Klook;
(e) Information automatically collected and stored in our server or the server of our third party services provider by using or accessing to Klook Platform (including the log-in name and password for your User Account, your computers Internet Protocol (IP) address, browser type, browser information, device information (including unique device identifier), pages visited, previous or subsequent sites visited); and
(f) Information that is submitted in the input or feedback that you provide to Klook AI Tools, including User Inputs (as defined in the Terms and Conditions of Klook AI Tools); for more information, please refer to the “Klook AI Tools” section below.
3) When you use your mobile devices to visit Klook Platform, we may collect information about you and your mobile device as stated above. This can include location information if you have consented and configured your mobile device to send us such information or upload photos with location information to Klook Platform. Such location information will be used in the ways and for the purposes as stated in this Privacy Policy. For example, we may use your location to suggest nearby Services during your travel or provide personalised content. You can change your mobile device’s privacy settings at any time to deactivate the function of sharing location information. Please note some features of Klook Platform may be affected if you turn off such location sharing function. Should you have any enquiries about your mobile devices’ privacy settings, we recommend you contacting your mobile services provider or the manufacturer of your device.
If you make reservations, rentals, and/or bookings for other individuals through the Klook Platform, we may request personal information about such individual. You must obtain all requisite consent of such individuals and ensure they are aware of, understand and accept this Privacy Policy prior to providing their personal data to Klook.
Klook AI Tools
This section applies when you use “Klook AI Tools”, which are the AI services and features that we make available as part of our Services, including K.Ai, our experimental generative AI chatbot.
Please do not provide any Personal Information or confidential information when using or accessing Klook AI Tools.
By using Klook AI Tools, you acknowledge and agree that: (a) third party AI products (which we do not own or control) support Klook AI Tools, including products made available by Open AI, LLC, and that the use of Klook AI Tools will be governed by Open AI’s terms and conditions and usage policies; (b) any information you provide in connection with the use of Klook AI Tools may also be collected and processed by any third party provider of such AI technology, including OpenAI, in accordance with their privacy policy and other related policies and (c) you will be bound by Terms and Conditions of Klook AI Tools. We may use the information you provide to us to improve Klook AI Tools.
Storage of Information
The Personal Information and other data we collect from you may be transferred to, processed, and stored in our servers or the servers of our third party services providers. Your Personal Information will be stored as long as is necessary to fulfil any of the purposes described in this Privacy Policy, or to comply with any (i) contractual requirement that are necessary for the provision of the Services, and (ii) legal, tax or accounting requirement.
When it is no longer necessary for us to process your Personal Information, we will either delete or anonymise the data or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information.
We will endeavor to anonymise or aggregate your data if we intend to use it for analytical purposes or trend analysis.
Klook will use reasonable endeavours to maintain appropriate physical, electronic and organisational procedures to ensure that your Personal Information and other data is treated securely and in accordance with this Privacy Policy, and to protect such data against unauthorized access or unauthorized alteration, disclosure or destruction of data.
Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access. Klook does not give any representation, warranty or undertaking that the Personal Information you provide to us will be secure at all times, and to the extent Klook has fulfilled its obligations under no circumstances shall Klook be responsible for any losses, damages, costs and expenses which you may suffer or incur arising from unauthorised access to or use of your Personal Information.
All payment transactions carried out by us or our chosen third-party provider of payment processing services will be encrypted using online encryption technology. You are responsible for keeping your chosen password confidential and not to share your password with any third party.
Usage of Information
We process the Personal Information collected in as far as necessary for performance of the contract with and providing services to you. Besides, we process the other Personal Information collected on the basis of our legitimate interests, which are the further improvement of the services and for direct marketing purposes.
For example, Klook will use Personal Information and other data collected through Klook Platform or when making purchases for the Services to create your User Account, to fulfil your reservations, rentals, and/or bookings for the Services, to provide you with the Services, to continually improve Klook Platform and the Services, and to contact you in relation to the Services. This includes using your Personal Information or such other data to achieve faster purchase requests, better customer support and to provide you with timely notice of new Services and special offers.
From time to time, we may also make use of your Personal Information to contact you for feedback on your use of Klook Platform, to assist us in improving Klook Platform, or to offer special savings or promotions to you, where you have indicated your consent to receiving such communications. If you would prefer not to receive notices of special savings or promotions, you may simply opt-out from receiving them by replying to us through the hyperlink provided in these notices.
Disclosure of Information
We may from time to time share and disclose your Personal Information and other data to third parties, some of whom may be located outside your home country. The circumstances under which such sharing and disclosure will take place may include without limitation, the following:
1) To successfully complete your reservations, rentals, and/or bookings, or to otherwise implement our Terms of Use. We may share your information with Operators or third parties (including but not limited to tour operators, activity providers, restaurants, shops, transportation companies, railway companies, cruise companies, amusement parks, telecommunication network operators, hotels, car rental companies, insurance companies, etc.), both within and outside your home country, who deliver or provide goods and services or otherwise act on our behalf.
2) If you are a visitor, to the relevant Operator in connection with a Services which you have made reservations, rentals, and/or bookings for or intend to make reservations, rentals, and/or bookings for.
3) If you are an Operator, to any visitor in connection with the Services you are offering.
4) To our third party service providers (including Google Analytics), which we engage amongst others for the performance of certain services on our behalf, such as web hosting services, data analysis, marketing, market research, and to otherwise provide you with customer service.
5) If and to the extent required by any applicable law, order of court or requests by any governmental authority to make such disclosure.
6) Within the Klook group of companies. In case of a corporate transaction, in connection with the sale, merger, acquisition, or other corporate reorganization or restructuring of our corporation, your Personal Information may be disclosed, shared or transferred to the new controlling entity or its authorised third party for carrying on our business.
7) To our advisors, agencies or other parties concerned in order to protect the rights and property of Klook.
8) In any other case, to any third parties with your prior written consent (and in which case we will make it possible for you to withdraw your consent as easily as it was to provide consent).
We may also share aggregate or anonymous information with relevant third parties, including our advertisers. Such information does not contain any Personal Information and will not identify you personally. However, in some occasions, these third parties may possess information about you or obtain your information from other sources. When they combine such information with our aggregate information, they may be able to identify you personally.
Your Personal Information may be transferred outside of your home country and outside of the European Union, for the abovementioned purposes. If such transfer takes place to a country that does not provide an adequate level of protection, Klook will use reasonable endeavours to ensure that appropriate safeguards are in place. Such safeguards include but are not limited to (i) standard contractual clauses of the European Commission; (ii) the EU-US and Switzerland-US privacy shield; and/or (iii) any other appropriate cross-border transfer mechanisms.
There may be links present on Klook Platform which could result in you leaving Klook Platform and/or being taken to other third party websites. You should note that any Personal Information that you provide to these third party websites are not subject to this Privacy Policy, and Klook is not liable for any losses, damages, costs or expenses which you may suffer or incur in connection with you providing or making available Personal Information or other data to such third party websites.
Cookies
Cookies are widely used in order to make websites work, or work more efficiently. When you visit our Website, we collect some of your Personal Information transmitted to us by your browser via cookies. This enables you to access Klook Platform and helps us to create better user experience for you. You will find more details about cookies and similar technologies that we use, in our Cookies Policy.
Your rights
You may at all times access, correct or erase your Personal Information through Klook Platform via the user portal, under “My Account”. Alternatively, you may make your data access, correction or erasure request by sending your request by email at privacy@klook.com.
Where mandatory under applicable legislation, you may also request restriction of processing of your Personal Information or object to processing by sending your request or objection by email at privacy@klook.com. You may also request a copy of the information that we hold about you by sending your request by email at privacy@klook.com.
Please contact us via the contact details mentioned below if you have a complaint regarding the processing of your Personal Information.
When handling any of these requests described above, we have the right to check the identity of the requester to ensure that he/she is the person entitled to make the request.
European General Data Protection Regulation
Klook Travel Technology Ltd has designated Klook Travel Technology BV (Weesperstraat 61 1018VN Amsterdam, Netherlands) as its representative in the European Union for the purposes of the European General Data Protection Regulation. If you are within the European Union, you have the right to file a complaint with the appropriate data protection authority.
Inquiries
If you have any questions about this Privacy Policy, please contact us by email at privacy@klook.com.
Last updated on 9 Jun 2023.